We have a 30 day return policy which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition as you received it, unworn or unused, with tags, and in its original packaging. You will also need your receipt or proof of purchase.
To initiate a return, you can contact us at email@example.com. If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send the package. Items returned without first requesting a return will not be accepted.
You can always contact us with any questions about returns at firstname.lastname@example.org
Damage and problems
Please check your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the problem and resolve it.
Exceptions / non-returnable items
Some types of items cannot be returned, such as perishable goods (such as food, flowers or plants), customized products (such as special order or customized items), and personal care items (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please contact us if you have any questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The quickest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once your return is received and inspected and let you know whether or not the refund has been approved. If approved, you will automatically be refunded to your original payment method. Please note that your bank or credit card company may take some time to process and send your refund as well.